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FAQs

FIND ANSWERS TO ALL YOUR QUESTIONS
How do you customize a product?

1) Choose the product

Select the product you want to customize and find‏‏‎ ‎the customizable limits shown in the product description.

2) Send us your idea or your design

To send us your idea or design you have two options:

1) Fill out the information when purchasing the product

2) Fill out the form shown in the following link:

Enviar diseño 

3) Receive your product!

After you send us your design, we will communicate by sending you mockups showing the design on your product. If you do not like the result, we make the necessary adjustments until you are satisfied and then ship.

What is the average production time?

Order production time depends on several factors, such as the time of year, product stock status, and order size. Almost all orders ship within 2-7 business days from the date the order is shipped.

That being said, it is important to note that the exact fulfillment time frame may differ from order to order.

What type of printing methods do you use?

All-over printing (AOP) or sublimation
The all-over printing (AOP) technique uses high heat and pressure to apply dyes to the product. The printing surface is usually white and can be made of various materials. During the printing process, the dyes are absorbed into the material (or fabric), creating a smooth, seamless finish.

What quality can I expect from the print?

Printing techniques and printed products have undergone extensive testing before being available.

As long as the customer follows the product care instructions, the product will retain its colors and overall quality for a period of time.

Product care instructions are available in the product listings in our catalog.

What are mockup images?

Mockup images help our fulfillment team accurately position your design on the final product. They are only used as a reference point for printing the final product. These mockups are sent to you for confirmation and to proceed with the shipment of the product

How long can it take to create a website?

The duration may vary depending on many factors such as the type of project, number of products, etc.

Generally the maximum duration is usually 2 weeks.

Do you still have questions?